FAQ
Shopping:
Sold Out? What If The Item I’m Interested In Is No Longer Available In My Size?
Hot sale items may sell out quickly. Please subcribe your email to follow our latest news and we will notify you if the item becomes available again.
What Should Do If The Size On The Tag Is Different From What I Ordered ?
The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t worry. Put them on first and see how it turns out. If they don't fit you well, you could return them definitely. (Please check our return & refund policy)
Why The Color Of Received Clothing Is A Little Different From What I Saw Online ?
The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.
Any Store Locations ?
We just support online shopping now. We are committed to providing the best shopping experience to all customers. If you have any suggestion or complaint, please feel free to contact us via email Service@Redstony.com or DM.
Where Do You Get Our Clothes ?
Redstony cooperate with the apparel factories in China. We have traditionally prioritized great quality, current trends, perfect fit, convenience and comfort of usage.
Not Sure About The Size Or Have Other Questions. How Do I Find The Information ?
Please see our Size Guide in the product detail page. If you still have specific questions about a fit of an item or measurement guidelines, please email us.
Need To Change Something On My Order, How Can I Do That ?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.
Payment:
How Do I Pay For My Order?
We accept Paypal, Visa, MasterCard credit card, American Express as our secure payment method.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to ensure security and prevent fraud.
Is It Safe To Use My Credit Card On The Website ?
Please don’t worry; it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.
During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.